We are currently completing scheduled system maintenance on the BMS REMS Patient Safety Portal. This maintenance will result in an extended period of downtime while we enhance the system to provide a more streamlined and user-friendly experience and to support the launch of the newly FDA-approved ZENBEXUS REMS program.
During this maintenance period, online, phone, fax and app-based REMS services will be unavailable.
We expect all self-service channels to be fully available again by Monday, September 14, 2026, at 07:00 AM ET. Once the system is restored you can continue processing REMS transactions for existing REMS programs, and initiate enrollment and certification for the newly added ZENBEXUS REMS program.
We apologize for any inconvenience this temporary interruption may cause and appreciate your patience as we complete these important updates.
If you need assistance once services are restored, please contact the REMS Call Center at 1-888-423-5436, available Monday through Friday, 8:00 AM – 8:00 PM ET.